Delivery & Returns
Our orders are shipped worldwide through DHL Express with an approximate delivery time of 5 business days. Please note that unexpected delays may occur, Aguaviva Swimwear has no control over or responsability.
All orders are dispatched on business days, DHL provide the system “TRACK ORDER” so you could review the status of your delivery. Aguaviva Swimwear is not responsible for any customs charges or local taxes due to international shipment. Exchanges and Return Policy Aguaviva Swimwear offers returns and exchange only for purchases made on our website. The limit to exchange is 10 days from your purchase day in the website. The product must be returned unused, with sanitary stickers and with the original packing.
To iniciate the process, please email firstname.lastname@example.org to authorise the return and download the formal document that you have to send. The document have to be printed, fill out and place it in the returning package. Consider, Item with a promotional code cannot be returned or exchanged, because they are final sales.
The faulty ítems are the only one that can be refund, to iniciate the process please send the original Invoice and a description of the fault, so we could inspect and decide whether to issue a refund or repair the goods.